Information we collect
We collect information you provide when you create an account, request care, book an appointment, contact support, or use our services. This can include your name, contact details, account credentials, appointment details, messages, payment information, and health information you choose to share.
How we use information
We use information to provide and secure HealthClan, coordinate appointments, support video consultations, process payments, maintain records, communicate service updates, prevent abuse, and improve our products.
When information is shared
We share information with the healthcare professionals or care partners involved in your request, and with service providers that help us operate the platform. We do not sell personal information. We may disclose information when required by law or when needed to protect users and the service.
Security and retention
We use administrative, technical, and physical safeguards designed to protect your information. We retain information for as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements.
Your choices
You may request access to, correction of, or deletion of your account information, subject to applicable legal and operational requirements. You can also contact us about privacy questions or concerns.
Contact
For privacy requests, email privacy@healthclan.live.