General support
Account access, appointments, payments, records, or anything else about using HealthClan.
support@healthclan.live →We’re here to help
Support
Tell us what you need and the HealthClan team will help you get back to care.
Privacy requests
Ask to access, correct, or delete personal information, or raise a privacy concern.
privacy@healthclan.live →Safety and emergencies
HealthClan is not an emergency service. If you may be in immediate danger, contact local emergency services.
Call emergency services →How do I get help with an appointment?
Email support@healthclan.live with the email on your account, appointment date, and a brief description. Do not include sensitive health details unless a support representative asks for them through a secure channel.
How quickly will you respond?
We aim to respond within two business days. Response times can be longer on weekends and public holidays.
What should I include in a support request?
Include your name, account email, the product you use (patient or partner), and any relevant appointment or transaction reference. Never send your password or full payment card number.